Refund Policy

1. Introduction

At Dnicasearb, we strive to ensure your complete satisfaction with our educational courses and services. This Refund Policy outlines the conditions under which we will provide a refund for courses purchased through our website https://dnicasearb.com.

By purchasing any course or service from us, you agree to be bound by this Refund Policy. We encourage you to read this policy carefully before making a purchase.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all our courses. If you are not satisfied with your purchase for any reason, you may request a refund within 14 days of the purchase date.

To be eligible for a refund under our 14-day money-back guarantee, the following conditions must be met:

• The refund request must be made within 14 days of the purchase date
• You must provide a valid reason for requesting the refund
• You must not have completed more than 30% of the course content
• You must not have downloaded all course materials

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email us at [email protected] with the subject line "Refund Request"
2. Include your full name, email address used for purchase, order number, course title, and reason for requesting a refund
3. Our customer support team will review your request and respond within 3 business days

3.2 Processing Time

If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued using the same payment method used for the original purchase.

• Credit/debit card refunds: 5-10 business days to appear on your statement
• Mobile money refunds: 3-5 business days to process
• Bank transfers: 5-7 business days to process

3.3 Refund Confirmation

Once your refund has been processed, you will receive a confirmation email. If you do not receive this email or have any questions about the status of your refund, please contact our customer support team.

4. Non-Refundable Items and Situations

The following items and situations are not eligible for a refund:

• Refund requests made after the 14-day period from the purchase date
• Courses where more than 30% of the content has been accessed or completed
• Downloadable materials that have been fully downloaded
• Bundle purchases cannot be partially refunded (the entire bundle must be refunded)
• Special promotional courses marked as "non-refundable" at the time of purchase
• Subscription-based services after the first 14 days of the initial subscription

5. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of technical issues that prevent course access, medical emergencies, or other extenuating circumstances, we may consider refund requests outside the standard policy on a case-by-case basis.

If you believe you qualify for an exception to our standard refund policy, please email [email protected] with detailed information and any supporting documentation. Our team will review your case and respond within 5 business days.

6. Course Access After Refund

Once a refund has been processed, your access to the course content and materials will be immediately revoked. Any downloaded materials should be deleted from your devices, and you agree not to distribute or use these materials for any purpose.

7. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute with their payment provider. Unauthorized or fraudulent chargebacks violate our Terms of Service and may result in account termination and restriction from future purchases.

If you believe there has been an unauthorized charge, please contact us first at [email protected] so we can address the issue.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent changes.

Any changes to our Refund Policy will only apply to purchases made after the revised policy is posted. Purchases made before changes to our refund policy will be subject to the policy in effect at the time of purchase.

9. Currency Exchange Rates

For international customers, please note that refunds will be processed in the same currency as the original purchase. Due to fluctuations in exchange rates, the refunded amount in your local currency may differ slightly from the amount originally charged.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Dnicasearb
88 Techiman Main Road
Techiman, Ghana
Email: [email protected]
Phone: +233 24 540 1178

Our customer support team is available Monday through Friday, 8:00 AM - 6:00 PM (GMT) to assist you.

11. Legal Compliance

This Refund Policy is designed to comply with applicable consumer protection laws and regulations. If any provision of this policy is found to be unenforceable or invalid, the remaining provisions will continue to be in effect.